Refund & Returns Policy

Returns

At SA Mobility Scooters, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, you may request a return within 7 days of delivery, subject to the following conditions:

• The item must be unused and in the same condition that you received it.
• The item must be returned in its original packaging.
• You must provide proof of purchase or order confirmation.

Due to the nature of mobility equipment, certain items cannot be returned once used for hygiene and safety reasons.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of delivery.

Please include the following:

• Your order number
• Photos or videos showing the damage
• A brief description of the issue

Once the issue has been reviewed, we may offer one of the following:

• Product replacement
• Repair service
• Refund

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed within 7–10 business days.

Refunds will be issued to the original payment method used for the purchase.

Non-Returnable Items

• Products that have been used after delivery
• Products not returned in original packaging
• Custom or special-order items
• Opened hygiene accessories

Shipping Returns

Customers are responsible for return shipping costs unless the item was delivered defective or incorrect.

We recommend using a trackable shipping service when returning products to ensure safe delivery.

Warranty

Certain products may be covered by a manufacturer warranty. Warranty claims will be handled according to the warranty terms provided with the product.

For warranty inquiries, please contact us directly.

Contact Us

SA Mobility Scooters
Branches in Johannesburg, Cape Town, and Durban

Phone: +27 79 549 9795
Email: sales@samobilityscooters.co.za